One place for every customer conversation
Messages from every channel stay together with assignments, statuses and full conversation history.
Your AI support assistant
Automatic replies to customers on Instagram, Telegram, and your website. All in one place.
Responses understands each customer message, finds the right answer in your business knowledge and replies in the same channel. Let it handle everyday support, with your team ready to step in.
- Connects in a minute
- Answers from your business knowledge
- Never used for ads or model training
- Telegram
- Outlook
- Website chat
- App Store
- Google Play
How your AI support assistant works
A customer writes in
A question arrives in an Instagram DM, on Telegram, in your inbox or through the chat on your site. Every channel lands in the same queue.
Responses works out the answer
It reads the conversation, checks your policies, pricing and product details, and drafts a reply that fits the question.
Both sides get the answer
The customer is answered in the channel they wrote from, and the whole exchange appears in your inbox with its status.
Customer communication, handled in one place
Answers that know your business
Responses works from your policies, pricing and product information, so customers get accurate and consistent answers.
Conversations that stay organised
Every message has a clear place and status, making it easy to see what is happening across your customer channels.
Your team can step in whenever needed
Teammates can join a conversation with its full context and continue helping the customer without starting over.
See what your AI support assistant can handle
See how Responses handles automatic replies, multichannel support and customer conversations on Instagram and Telegram Business.
AI support assistant
Give every connected channel an AI assistant grounded in your business knowledge.
Learn moreAI autoresponder
Turn recurring customer messages into relevant, knowledge-based replies.
Learn moreInstagram AI customer support
Answer Instagram customer DMs with shared context and business knowledge.
Learn moreTelegram AI autoresponder
Handle Telegram Business questions with knowledge-based replies and team review.
Learn morePricing that grows with your volume
Connected accounts, channels and workspaces are unlimited on every plan. What changes is how good the answers are.
Free
$0/mo
Live chat and canned replies on your own site, free forever.
AnswersStraightforward answers from your knowledge base
- AI replies
- 50 / month
- Knowledge documents
- 5
- Team members
- 1
- Message history
- 14 days
- Replies
- Drafts you approve
Starter
$4.99/mo
The assistant answers for you, on every channel you connect.
AnswersStraightforward answers from your knowledge base
- AI replies
- 500 / month
- Knowledge documents
- 25
- Team members
- 1
- Message history
- 30 days
- Replies
- Drafts you approve
Pro
Most popular$19.99/mo
Better answers, sent automatically when you let them be.
AnswersConsidered answers that follow the whole conversation
- AI replies
- 2,000 / month
- Knowledge documents
- 100
- Team members
- 3
- Message history
- 90 days
- Replies
- Sent automatically
Scale
$49.99/mo
The most capable answers, for complex questions and high stakes.
AnswersThe most thorough answers, for complex and unusual questions
- AI replies
- 4,000 / month
- Knowledge documents
- 500
- Team members
- 10
- Message history
- 365 days
- Replies
- Sent automatically
Your first subscription starts with a 7-day free trial. The plan and limits are shared across all workspaces.
Frequently asked questions
What is Responses?
Responses is an AI support assistant for day-to-day customer conversations. It answers questions from your business knowledge, keeps context across connected channels and brings every conversation into one organised place.
Which channels does Responses support?
Instagram, Telegram Business, Outlook and a chat widget for your website, including a WordPress plugin.
How does Responses know what to say?
You give Responses your policies, pricing, product information and other business knowledge. It uses that content to keep customer communication accurate and consistent.
Can my team step into a conversation?
Yes. Your team can join whenever needed, with the full conversation history and customer context in one place.
How does Responses protect customer data?
Responses uses official channel connections, encrypts access tokens at rest and masks personal data before AI processing. Customer messages are never used for advertising or model training.
Security and privacy by design
Access tokens are encrypted at rest, message content never appears in logs, and personal data is masked before AI processing. Customer messages are never used for advertising or model training. Data export and deletion are built in, and a Data Processing Addendum is available for every workspace.